Privacy Policy
Effective Date: November 9, 2026
At Rebirth Forge, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly whenever you visit our website, leave a comment, or make a purchase.
This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you.
1. Who We Are
Rebirth Forge is a Vietnam-based brand offering handcrafted resin lamps and artistic creations inspired by nature and imagination.
Our website address is: https://rebirthforge.com
For any questions about this Privacy Policy or your personal information, you can contact us at:
Email: support@rebirthforge.com
2. Information We Collect
We may collect the following categories of personal information when you visit our website, leave comments, contact us, or place an order:
- Personal Information: Your name, email address, phone number, billing address, and shipping address.
- Order Information: Products purchased, order details, transaction records, and customer support communications.
- Payment Information: Payment-related information necessary to process your purchase. Payments are handled by PayPal. We do not store your full payment card details on our website.
- Comments: When you leave a comment, we collect the information submitted in the comment form, along with your IP address and browser information to help detect spam.
- Technical Information: Your IP address, browser type, device information, cookies, and website usage data.
We collect this information to process orders, provide customer support, improve our website, and meet applicable legal obligations.
3. How We Use and Share Your Information
We use your information for the following purposes:
- To process payments and fulfill orders.
- To arrange shipping and delivery through our shipping partners, including Vietnam Post.
- To send order confirmations, shipping notifications, and important updates.
- To respond to questions, comments, and customer support requests.
- To improve our website, products, and shopping experience.
- To understand website traffic and measure advertising performance.
- To comply with applicable legal and regulatory requirements.
We may share relevant information with trusted service providers who help us operate our business, including:
- PayPal: To process payments and related transactions.
- Vietnam Post: To arrange delivery of your orders.
- Google Analytics: To understand website traffic and visitor interactions.
- Meta Platforms: To measure advertising performance and support marketing activities through Meta Pixel.
- Website Hosting and Technical Providers: To maintain and operate our website securely.
These providers may process information according to their own privacy policies and applicable data protection requirements. We do not sell your personal information for money.
4. Cookies and Third-Party Services
Our website uses cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand how visitors interact with our content.
We use:
- Essential Cookies: To support shopping cart functions, checkout, account access, and website security.
- Analytics Cookies: Google Analytics helps us understand website traffic and improve our website.
- Advertising Cookies: Meta Pixel helps us measure advertising performance and understand interactions with our website.
Some cookies and tracking technologies may be provided by third-party services. These providers may collect information about your interactions with our website.
Where required by applicable law, non-essential analytics and advertising cookies will only be activated after you provide consent. You can manage your cookie preferences through the available cookie settings on our website or your browser.
Our website may also contain embedded content or links from other websites. These third-party websites have their own privacy policies and data collection practices, which are outside our control.
5. Data Security and Retention
Protecting your personal information is extremely important to us.
We take appropriate administrative, technical, and physical security measures to help protect your information against unauthorized access, disclosure, alteration, or loss.
Our website uses SSL encryption to help protect information transmitted between your browser and our website, particularly during checkout.
Payment transactions are processed securely through PayPal. We do not store your full payment card details on our website.
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, and meeting legal, tax, and accounting requirements.
Comments and their related information may be retained to help recognize and manage follow-up comments and prevent spam.
When information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal obligations.
6. Your Privacy Rights and Contact Us
Depending on your location and applicable privacy laws, including the GDPR in the European Economic Area and applicable US state privacy laws, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal exceptions.
- Data Portability: Request your personal information in a commonly used, transferable format where applicable.
- Withdraw Consent: Withdraw consent for processing activities that rely on your consent.
- Opt Out: Where applicable, opt out of the sale or sharing of personal information for targeted or cross-context behavioral advertising.
You may also have the right to object to certain processing activities and lodge a complaint with your local data protection authority.
To exercise your rights or ask questions about how we handle your personal information, please contact:
Rebirth Forge
Email: support@rebirthforge.com
We may need to verify your identity before processing certain requests. We will respond in accordance with applicable legal requirements.
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.
Rebirth Forge — Where Dreams Glow.
