Frequently Asked Questions

Our resin lamps are crafted using high-quality epoxy resin, natural wood, and LED lighting. Each piece combines natural materials with artistic details to create a unique decorative light.

Yes. Our creations are carefully handcrafted in collaboration with skilled independent artisans and specialized workshops in Vietnam.

Each piece is individually handcrafted, so slight variations in color, wood grain, and details may occur. These natural differences make every creation unique.

Simply browse our collection, choose your favorite creation, add it to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

If you need to change or cancel an order, please contact us as soon as possible at support@rebirthforge.com. We will do our best to assist before your order is processed or shipped.

Once your order is confirmed, you can contact us at support@rebirthforge.com for updates on its status.

We accept the payment methods available at checkout. The options displayed may vary depending on your location.

Your privacy and security are extremely important to us. We are committed to protecting your personal information, including sensitive data you provide, both online and offline.

Our website uses SSL (Secure Sockets Layer) encryption technology to secure information transmitted during checkout. This industry-standard security technology helps protect your data from unauthorized access and interception while it is being transmitted.

We also take appropriate measures to safeguard your information and handle it responsibly.

Payment is collected during checkout when you place your order. Your order will be processed after successful payment confirmation.

We currently offer shipping to the destinations available at checkout. Please enter your delivery address to see whether shipping is available for your location.

Once your order has been shipped, we will send tracking information to your email when available.

Delivery times depend on your destination and shipping carrier. Any available estimated delivery information will be provided during checkout or in your shipping confirmation.

We do not accept returns or exchanges unless the item is defective due to a manufacturing issue or arrives damaged.

If you experience any issues with your order, please contact us at support@rebirthforge.com. We will be happy to review your case and assist you.

For more information, please review our Returns & Refunds Policy.